Channels
- Knowledge base and documentation
- Email support at support@siterepworks.com
- In-product help
Response targets
- Free Trial: Community support, best effort.
- Professional Workspace Licensing: Business-hours response within one business day.
- Enterprise: Priority response with agreed SLAs.
What's included
- Product usage questions
- Bug reports and reproducible issues
- Account, billing, and access questions
Not included
- On-premise deployment or custom development
- Third-party integrations we do not maintain
- Legal, contractual, or construction-management advice